Strategy & Management Consulting

Churchill Franklin is a management consulting firm committed to helping organizations accelerate sustainable growth. We work with clients across multiple industries and sectors to solve complex problems and create positive change for all their stakeholders.

Churchill Franklin combines bold strategies and transformative technologies to help organizations innovate new products and services, achieve sustainable performance, and build thriving high-performance teams. We provide several different consulting services to our clients, including:

  • Customer Experience (CX)
  • Product & Service Ideation
  • Market Entry Strategies
  • Competitive Benchmarking
  • Organizational Change Management
  • Corporate Reputation Management
  • Business Growth & Scaling
  • Merger & Acquisition Due Diligence
  • Sales & Marketing Optimization
  • Digital Transformation & Technology Migration
  • Demand Generation Strategies

Data-Driven Insights Power Impactful Strategies

Churchill Franklin leverages both asset-based and human capital consulting approaches to deliver strategic recommendations based on advanced analytics and market insights, as well as experienced market-proven strategies that provide a measurable impact to our clients.

Innovative Solutions Deliver Superior Business Outcomes

Our innovative solutions leverage proprietary data streams, advanced analytics, and deep expertise to help our clients benchmark their performance against industry peers and best practices. We offer insights into market trends, measure and manage critical business processes, and improve business outcomes.

Customer Experience (CX) Best Practices and Strategies

Churchill Franklin helps clients transform their businesses by creating strategies that leverage customer interaction data to support improved customer experiences through decision and predictive analytics.

Customer experience has emerged as a strategic imperative. Now more than ever, organizations can take a data-driven approach to predict customer behavior, actively monitor satisfaction, anticipate churn, and turn loyalty into profitability. With the right customer-centric transformation strategy, organizations can yield a strong return on investment—from value creation to cost reduction.

Through advanced analytics, Churchill Franklin elevates customer experience management by driving higher customer satisfaction, improving retention, and promoting brand advocacy. We accurately map each customer’s journey and create distinct customer persona clusters for improved marketing and customer experiences.

Churchill Franklin’s data-driven approach predicts customer behavior, monitors satisfaction, and anticipates churn while achieving higher levels of operational efficiency and employee engagement from these CX improvements. Through this approach, we benchmark your organization’s performance to Best-in-Class attributes of top-performing companies to enhance customer-centricity and employee engagement.

Churchill Franklin – Your Trusted Strategic Consulting Partner

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